This Problem Solving & Decision Making course was developed for those who want to be more effective in their decision making. Attendees will be provided with knowledge and tools to help them make accurate decisions and master the art of problem solving. These problem-solving techniques will provide them with the capability to easily deal with difficulties and gain a clearer vision on situations. The tools and techniques attendees learn on the course will help them in becoming experts in problem solving and decision making.

On completion, attendees will have a clear understanding problem solving steps and problem solving tools.

• What is problem solving/decision making?
• 6 step process to effective problem solving/decision making.
• Identifying the problem (root cause analysis)
• Understanding interests
• Generating solutions
• Choosing solutions (decision making)
• Implementing solution(s)