Courses
The following are courses we currently have available
- This course has passed.
ITIL V4 Foundation
ITIL V4 Foundation
3 Days –10th, 11th and 12th November 2025
9.30am – 5pm
€699 per person – RRP €1395 – Discounted Price
19.5 CPD hours
Course Overview
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.
Course Description
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL®version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 21 PDUs.
Course content
1 – ITIL®4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
2 – The ITIL® Framework
- The Four Dimensions of Service Management
- The ITIL®Service Value System
3 – The ITIL® Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
4 – THE ITIL® Service Value Systems (SVS)
- Governance
- The Service Value Chain
- Continual Improvement
5 – Key ITIL® Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
6 – Other ITIL® Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
What included:
Exam voucher plus FREE Take 2 voucher and ebooks.
Nexus Human –
Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in the UK, Ireland and in locations across the globe. For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs.
With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today’s dynamic world. Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.
What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.
In order for us to continue to bring you subsidized content we will require you to fill out a profile sheet which will be emailed to you after your booking – completion of this sheet guarantees you a place on the training.
Please note our training courses are only available for people residing in the Republic of Ireland
Please note training sessions are live interactive training.