This course on managing conflict will equip attendees with the skills and knowledge necessary to help them manage and positively engage with conflict.  The programme is highly interactive balancing discussions and theoretical inputs with practical skills and tools that individuals can use on a day-to-day basis.  For maximum impact, we will use case studies throughout the course so attendees get to mediate conflict and get feedback on same.

RRP €295 only €45 when booked with DPP Skillnet

Approach

The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, exercises and role-plays structured within a ‘safe’ learning environment. Feedback from the trainer will suggest strengths and development areas.

Course Objectives

On completion of this course attendees will be able to recognise the factors that cause conflict to escalate.  They will leave equipped with the tools necessary to manage these factors in a composed and controlled way, so they can pro-actively de-escalate potential conflict situations.

Who Should Attend (target audience)
This course is suitable for anyone who deals with conflict.

Course Content

•  Conflict styles
• Sources of conflict
• The conflict spiral – stages of conflict escalation
• Understanding others’ perceptions and expectations
• Destructive responses which prolong or escalate conflict
• Constructive responses to conflict
• Conflict triggers and hot emotions
• Understand the links between provocation, reaction and response
• 6 steps to effective conflict resolution
• Structuring and controlling the conversation
• Question to understand
• Attentive listening
• Empathy/building trust
• Gaining agreement/closing

In order for us to continue to bring you subsidized content we will require you to fill out a profile sheet which will be emailed to you after your booking – completion of this sheet guarantees you a place on the training.

Please note our training courses are only available for people residing in the Republic of Ireland

Please note training sessions are live interactive training.